Data Deletion Instructions

Last updated: August 2026

Lumio CRM lets an estate agency connect its own Facebook Page so it can publish property listings from inside the CRM. This page explains exactly what we store when that connection is made, and how to have it deleted.

What we store

When an agency connects a Facebook Page to Lumio CRM we store:

• The Page access token issued by Facebook, held server side and never exposed to the browser
• The Page identifier and Page name, so the agency can choose which Page to publish to
• The identifier of each post Lumio publishes on the agency’s behalf

We do not store your Facebook profile, your friend list, your Page’s followers, or any message or comment content. If your agency has additionally connected a Meta ad account, the details submitted through your lead forms are stored as contact records inside your agency’s CRM.

Delete it yourself, immediately

1. In Lumio CRM. Open the AI Social Studio and choose “Disconnect” on the connected Facebook account. This erases the stored access token, Page identifier and Page name straight away. Posts already published to your Page are unaffected and remain yours to edit or delete on Facebook.
2. In Facebook. Go to Settings & Privacy, then Settings, then Business Integrations, and remove Lumio CRM. This revokes our access from Facebook’s side as well.

Ask us to delete it

Email hello@lumiocrm.com from the address associated with your Lumio CRM account, stating the Facebook Page concerned and that you want its connection data deleted. We confirm by reply once the deletion is done, and we respond within 30 days as required under the GDPR.

The same address handles requests to delete your wider Lumio CRM account and the records inside it. Deleting your Lumio CRM account removes any stored Facebook connection along with it.

Backups

Deleted records may persist in encrypted database backups for up to 30 days before those backups expire. They are not accessible to the application, are not used for any purpose, and are not restored except in a disaster-recovery event.

Contact

Lumio CRM S.L., NIF B88953534. Email hello@lumiocrm.com. See also our Privacy Policy and Legal Notice.